refund policy

For full details, please refer to our Cancellation Policy.

2.2 Non-Delivery of Service

If the booked service was not delivered at all for reasons attributable to Boon and Blessings Private Limited or the empanelled pandit (including pandit no-show, platform-side technical failure, or failure to arrange a suitable replacement), you are entitled to a full refund (100%) of the amount paid, including payment gateway charges.

2.3 Service Materially Different from What Was Booked

If the service actually delivered was materially and demonstrably different from the service confirmed at the time of booking — for example, a different puja was conducted, the recitation was left incomplete, the agreed samagri was not used, or the pandit was not qualified as represented — you may apply for a partial or full refund. Such requests must be submitted within 48 hours of the scheduled service completion and should include details of the deficiency.

We will investigate your complaint and, if found valid, will offer either a full or partial refund or a complimentary re-service at no additional charge, at our discretion.

2.4 Duplicate or Erroneous Charge

If you have been charged more than once for the same booking, or if an incorrect amount has been debited from your account due to a technical error on our platform or payment gateway, the excess amount will be refunded in full, including any gateway charges levied on the erroneous transaction.

2.5 Technical Failure During Live Streaming

If a live puja streaming session fails due to a technical fault on our end, and we are unable to provide an alternative viewing arrangement or a full recording of the ceremony, you are entitled to a partial or full refund based on the extent of the disruption, as determined by our support team.

3. Circumstances Under Which No Refund Is Payable

No refund will be issued in the following circumstances:

• Change of mind or change of plans after the service has been successfully delivered
• Dissatisfaction based solely on personal spiritual belief, expectation of outcome, or religious interpretation not communicated in writing at the time of booking
• Failure by the customer to be available or reachable at the scheduled time of service without prior notice to us
• Cancellation requests submitted less than 24 hours before the scheduled service (except in cases covered under the emergency/special circumstances clause in our Cancellation Policy)
• Prasad delivery orders where the prasad has already been dispatched — once dispatched, prasad orders are non-refundable due to the perishable and sacred nature of the product
• Refund requests submitted more than 48 hours after service delivery
• Services that were successfully delivered in accordance with the booking confirmation, even if the customer's experience of the outcome was not as expected

4. Refund Request Procedure

To raise a refund request, please follow these steps:

1. Contact us within 48 hours of the scheduled service date
2. Send your request to contactboonandblessings@gmail.com with the subject line: Refund Request – [Your Booking ID]
3. Include the following in your email: 
   • Full name and registered mobile number or email
   • Booking ID and date of service
   • Reason for refund request
   • Supporting documentation, if applicable (e.g., screenshot of error, medical certificate for emergency cancellation)

Alternatively, you may call us at +91 8860907722 (Mon–Sat, 10AM–6PM IST) and raise your request over the phone. A written confirmation will be sent to your registered email.

5. Refund Processing and Timeline

Once a refund request is approved, the refund will be credited to the original payment instrument only. We are unable to process refunds to a different bank account, card, or UPI ID than the one used for the original transaction. Estimated timelines are: